Terms and Conditions

Last Updated: October 17, 2024

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. accessing or using the website at www.richerautomation.com, including any subdomains (collectively, the “Site”), purchasing any products or services from Richer Automation Inc. (“COMPANY”, “we”, “us”, or “our”), or utilizing any of our products or services, you agree to be bound by these Terms and Conditions (the “Terms”). If you do not agree to all of these Terms, you must not use this Site or our services.

1. Interpretation and Definitions

In these Terms:
– “Consumer” means an individual acting for purposes that are primarily personal, family, or household.
– “Course” refers to any online or offline educational content, training, or mentorship provided by the COMPANY.
– “Product” means any physical or digital good offered for sale on the Site.
– “Service” means any service provided by the COMPANY, including but not limited to Courses, training or mentorship.
– “User”, “you”, and “your” refer to the person or entity accessing the Site or using our Products or Services.

2. Acceptance of Terms

1. By using our Site and services, you affirm that you are at least 18 years old and capable of entering into a legally binding contract. If you are accessing or using our Site on behalf of a business entity, you represent that you have the authority to bind such entity to these Terms.
2. We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms.
3. It is your responsibility to review these Terms periodically. Your continued use of the Site after the posting of any changes to the Terms indicates your acceptance of those changes.

3. User Accounts

1. To access certain features of the Site or to purchase Products or Services, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
2. You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You must notify us immediately of any unauthorized use of your account or any other breach of security.
3. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

4. Products and Services

1. We strive to describe our Products and Services as accurately as possible. However, we do not warrant that Product or Service descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.
2. All Products and Services are subject to availability. We reserve the right to discontinue any Product or Service at any time. Prices for our Products and Services are subject to change without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Product or Service.
3. We reserve the right to limit the sales of our Products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

5. Online Courses and Digital Content

1. Upon purchasing a Course, you will be granted a limited, non-exclusive, non-transferable license to access and use the Course materials for your personal, non-commercial use.
2. You agree not to:
   • Share your account or Course access with others
   • Reproduce, distribute, or publicly display Course materials
   • Modify or create derivative works any part of the Courses
   • Use the Courses for any commercial purpose without our express written permission
3. We do not guarantee that our Courses will be uninterrupted or error-free. We reserve the right to modify or discontinue any Course with or without notice.
4. Completion of any Course does not result in academic credit nor qualification or certification unless explicitly stated.

6. Pricing and Payment

1. All prices are in Canadian Dollars (CAD) unless otherwise stated. Prices are subject to change without notice.
2. Prices for Products and Services do not include applicable federal or provincial taxes. These will be added to your total purchase price and itemized at checkout.
3. We accept various forms of payment as indicated on our Site. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and you authorize us to charge your payment method for the total amount of your purchase (including taxes and other charges).
4. If you believe that we have billed you incorrectly, please notify us no later than 60 days after you receive the first billing statement in which the error or problem appeared. We will promptly investigate and if we find that we have made a mistake, we will correct it as soon as possible.

7. Shipping and Delivery

1. For physical Products, shipping methods and costs will be calculated and displayed at checkout. We typically ship via Canada Post or other reputable carriers.
2. Standard processing time for orders is 3-5 business days. Shipping times vary depending on the selected shipping method and destination. We do not guarantee specific delivery dates or times.
3. The risk of loss and title for physical Products purchased from us pass to you upon our delivery to the carrier.
4. International customers are responsible for all duties, taxes, and customs charges that may be incurred.
5. If you have not received your package within the estimated delivery timeframe, please contact our customer support. We are not responsible for lost, stolen, or damaged packages after they have been handed over to the shipping carrier.

8. Cancellation, Returns, and Refunds

1. Consumers have the right to cancel a purchase within 7 days of receiving a copy of the contract, provided the merchant has not begun to perform their principal obligation. For digital Products or Services, this right expires once the Consumer has accessed the digital content or Service.
2. We offer a 30-day return policy for physical Products. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
3. For digital Products and Courses, we offer a 30-day money-back guarantee. If you are unsatisfied with your purchase, you may request a refund within 30 days of the purchase date. Refunds for digital Products and Courses are subject to review and may be denied if there is evidence of excessive use or download of course materials.
4. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

9. Subscriptions

1. The subscription fee for the Service will be billed on a recurring and periodic basis (e.g., daily, weekly, monthly, or annually), depending on the type of subscription plan you select when purchasing the subscription.
2. At the end of each subscription period, your subscription will automatically renew under the exact same conditions unless you cancel it or we cancel it.
3. You may cancel your subscription renewal either through your online account management page or by contacting our customer support team. You will not receive a refund for the fees you already paid for your current subscription period, and you will be able to access the Service until the end of your current subscription period.

10. Intellectual Property Rights

1. The Site and its original content, features, and functionality are owned by the COMPANY and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
2. The COMPANY’s name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the COMPANY or its affiliates or licensors. You must not use such marks without the prior written permission of the COMPANY.
3. Subject to these Terms, the COMPANY grants you a non-exclusive, non-transferable, revocable license to access and use the Site and our Services for your personal, non-commercial use.

11. User Conduct

You agree not to:

1. Use the Site in any way that violates any applicable federal, provincial, local, or international law or regulation.
2. Impersonate or attempt to impersonate the COMPANY, a COMPANY employee, another user, or any other person or entity.
3. Engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Site, or which, as determined by us, may harm the COMPANY or users of the Site or expose them to liability.
4. Use the Site in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Site.
5. Use any robot, spider, or other automatic device, process, or means to access the Site for any purpose, including monitoring or copying any of the material on the Site.
6. Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.

We reserve the right to terminate or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe to be in violation of any applicable law or is harmful to the interests of another user, us, or our partners, licensors, affiliates, or any other third party.

12. User-Generated Content

1. The Site may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards, and other interactive features that allow users to post, submit, publish, display, or transmit content or materials on or through the Site.
2. By providing any User Content on the Site, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material for any purpose.
3. You represent and warrant that all User Content complies with applicable laws and does not violate the rights of any third party.
4. We have the right to remove any User Content for any or no reason, including User Content that we determine violates these Terms or is otherwise objectionable.

13. Third-Party Links and Content

1. The Site may contain links to third-party websites or services that are not owned or controlled by the COMPANY.
2. The COMPANY has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that the COMPANY shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

14. Privacy and Personal Information

1. Your use of the Site and our Services is also governed by our Privacy Policy. By using the Site and our Services, you consent to the collection, use, and sharing of your personal information as outlined in our Privacy Policy.
2. You agree to provide accurate, current, and complete information as required for purchases, account registration, and other interactions with the Site.

15. Disclaimer of Warranties

THE SITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

THE COMPANY MAKES NO WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SITE.

THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

16. Limitation of Liability

IN NO EVENT WILL THE COMPANY, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR SUCH OTHER WEBSITES.

THIS INCLUDES ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

17. Indemnification

You agree to defend, indemnify, and hold harmless the COMPANY, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Site.

18. Dispute Resolution

1. You agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Site or Services (collectively, “Disputes”) will be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights.
2. The arbitration will be conducted in the Province of Quebec, unless you and COMPANY otherwise agree. If the value of the dispute is $10,000 or less, the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary.
3. Any dispute which arises in the course of or following the performance of the present contract will be definitively settled under the auspices of The Canadian Commercial Arbitration Centre, by means of arbitration and to the exclusion of courts of law, in accordance with its General Commercial Arbitration Rules in force at the time this contract is signed and to which the parties declare they have adhered.
4. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND COMPANY ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

19. Termination

1. We may terminate or suspend your account and bar access to the Site immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
2. If you wish to terminate your account, you may simply discontinue using the Site.
3. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

20. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, without giving effect to any choice or conflict of law provision or rule. Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Site shall be instituted exclusively in the courts of the Province of Quebec.

21. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Site after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, please stop using the Site and Services.

22. Severability

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

23. Entire Agreement

The Terms and our Privacy Policy constitute the sole and entire agreement between you and Richer Automation Inc. with respect to the Site and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Site.

Contact Information

Questions about the Terms should be sent to us at:
Richer Automation Inc.
1087a, Chemin de la Côte,
Lachute, J8H 3W7 QC Canada
Email: csmanager@richerautomation.com
Phone: 438-795-7514