PRIVACY POLICY & COOKIE POLICY

Last Updated: October 17, 2024

Richer Automation Inc. (collectively, “Richer Automation,” “Company” “we,” “us,” “our”) respect your privacy and are committed to protecting the personal data we hold about you. If you have questions, comments, or concerns about this Privacy Notice or our processing of personal data, please email our support team at jf@richerautomation.com. If you are unable to contact us by email, please write to us at the following address: 1087a, Chemin de la Côte, Lachute, J8H 3W7 QC Canada.

We collect, use and are responsible for certain personal information about you. When we do so we are subject to various laws in the United States, Canada and the General Data Protection Regulation which applies across the European Union (including in the United Kingdom), and we are responsible as “controller” of that personal information for the purposes of those laws.

Richer Automation provides online training courses, tutoring, consulting and other mentorship services. This Privacy Notice explains our practices with respect to personal data we collect and process about you.

1. Information Collection

Richer Automation uses information we collect to analyze how the Service is used, diagnose service or technical problems, maintain security, personalize content, remember information to help you efficiently access your account and courses, monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns, and track user content & users as necessary to comply with the Digital Millennium Copyright Act and other applicable laws. While using our Service, we may ask You to provide us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

1. Usage Data: Usage Data is collected automatically when using the Service. Usage Data may include information such as your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data. We may also collect information 2 that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.
2. User Provided information: You provide us information about yourself, such as your name, e-mail address, phone number,, credit card number or debit card number, billing address or any other financial information required to purchase a course. We may use your email address to send you Service-related notices. We may also use your contact information to send you marketing messages. If you do not want to receive such messages, you may opt out by following the instructions in the message. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses.
3. Professional or employment-related information: You provide us education or professional qualifications information that is not publicly available personally to provide personalized courses or answer your queries regarding our courses.

2. How and why we use your personal information

The Company may use Personal Data for the following purposes:

1. To provide and maintain our Service: Including to monitor the usage of our Service.
2. To manage your Account: To manage your registration as a user of the Service. The Personal Data you provide can give you access to the courses and different functionalities of the Service that are available to you as a registered user.
3. For the performance of a contract: The development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with Us through the Service.
4. To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
5. Marketing: To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
6. To manage your requests: To attend and manage your requests to us.
7. For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Service users is among the assets transferred.
8. For other operational purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience
9. To Comply with our legal & regulatory obligations: For conducting checks to identify our customers and verify their identity & screening for financial and other sanctions or embargoes & processing necessary to comply with professional, legal and regulatory obligations that apply to our service
10. To Prevent Fraud: For our legitimate interests or those of a third party, i.e. to minimize fraud that could be damaging for us and for you.

3. How Your Personal Information is Collected

We collect most of this personal information directly from you via our website and apps. However, we may also collect information:

• From publicly accessible sources (e.g., education records, social media profiles, sign-in OAuth services like Google sign-in);
• Directly from a third party (e.g., sanctions screening providers, credit reporting
  agencies, or customer due diligence providers);
• From a third party with your consent (e.g., your bank);
• From cookies on our website; and
• Via our IT systems, including: automated monitoring of our websites and other technical systems, such as our computer networks and connections, access control systems, communications systems, email and instant messaging systems; and

4. Promotional Communications

We may use your personal information to send you updates (by email, text message, telephone or post) about our products and services, including exclusive offers, promotions or new products and services. We have a legitimate 4 interest in processing your personal information for promotional purposes (see above Clause 2 “How and why we use your personal information”). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly. We will always treat your personal information with the utmost respect and never sell it with other organizations for marketing purposes. You have the right to opt out of receiving promotional communications at any time by:

• Contacting us at jf@richerautomation.com.;
• Using the “unsubscribe” link in emails or “STOP” number in texts; or
• updating your marketing preferences on our website.
• We may ask you to confirm or update your marketing preferences if you instruct us to provide further products & services in the future, or if there are changes in the law, regulation, or the structure of our business.

5. Who We Share Your Personal Information With

We routinely share personal information with:

1. With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Our Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
2. With business partners: Our services are offered through Mastermind Platform run by Mastermind Inc., Address: 400 N. Saint Paul St. Suite 920, Dallas, Texas 75202, USA, Contact person’s name: Robin Alex. We may share your information with our business partners to offer you certain products, services or promotions & other third parties we use to help us run our business, such as marketing agencies or website hosts.
3. Service providers: We use to help deliver our products and services to you, such as payment service providers Stripe Inc. Or Square Inc.
4. With Your consent: We may disclose your personal information for any other purpose with your consent.
5. With other users: when you share personal information or otherwise interact in the public areas or group chats or joint tutoring sessions with other users, such 5 information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, your contacts on the Third-Party Social Media Service may see your name, profile, pictures and description of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you and view your profile.
6. Third parties approved by you, including social media sites you choose to link your account to or third-party payment providers.
7. We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.
8. We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. We will typically anonymize information, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you.

6. Keeping Your Personal Information Secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to Richer Automation or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

7. Retention & Transfer of your data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods. Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

8. Transferring Your Personal Information Out of the EEA

To deliver services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), e.g.:

• With our offices outside the EEA, located in Quebec, Canada;
• With your and our service providers located outside the EEA;
• If you are based outside the EEA; or
• Where there is an international dimension to the services we are providing to you.
• These transfers are subject to special rules under European and UK data protection law.
• The following countries to which we may transfer personal information have been assessed by the European Commission as providing an adequate level of protection for personal information: Canada & United States of America.

9. Your Choices About your Information

You may decline to submit personally identifiable information through the Service, in which case Richer Automation may not be able to provide certain services to you. You may update or correct your account information and email preferences at any time by logging in to your account.

10. Links to Other Web Sites or services

We are not responsible for the practices employed by websites linked to or from the Service, nor the information or content contained therein. Please remember that when you use a link to go from the Service to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our website, is subject to that website’s own rules and policies.

11. Your Rights Under the GDPR

Right to Access	The right to be provided with a copy of your personal information (the right of access)
Right to Rectification	The right to require us to correct any mistakes in your personal information
Right to be Forgotten	The right to require us to delete your personal information—in certain situations
Right to Restriction of Processing	The right to require us to restrict processing of your personal information—in certain circumstances, e.g. if you contest the accuracy of the data
Right to Data Portability	The right to receive the personal information you provided to us, in a structured, commonly used and machine readable format and/or transmit that data to a third party in certain situations
Right to Object	The right to object: at any time to your personal information being processed for direct marketing (including profiling); in certain other situations to our continued processing of your personal information, e.g. 8 processing carried out for the purpose of our legitimate interests.
Right Not to be Subject to Automated Individual Decision-Making	The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you

12. Children’s Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 18, we take steps to remove that information from Our servers.

13. Your Rights Under the CCPA

You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to exercise free of charge:

Disclosure of Personal Information We Collect About You	You have the right to know: ● The categories of personal information we have collected about you; ● The categories of sources from which the personal information is collected; ● Our business or commercial purpose for collecting or selling personal information; ● The categories of third parties with whom we share personal information, if any; and ● The specific pieces of personal information we have collected about you. Please note that we are not required to: ● Retain any personal information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained; ● Reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information; or ● Provide the personal information to you more than twice in a 12-month period.
Personal Information Sold or Used for a Business Purpose	In connection with any personal information we may sell or disclose to a third party for a business purpose, you have the right to know: ● The categories of personal information about you that we sold and the categories of third parties to whom the personal information was sold; and ● The categories of personal information that we disclosed about you for a business purpose. You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt-out of the sale or disclosure of your personal information. If you exercise your right to opt-out of the sale or disclosure of your personal information, we will refrain from selling your personal information, unless you subsequently provide express authorization for the sale of your personal information. To opt-out of the sale or disclosure of your personal information, visit contact jf@richerautomation.com
Right to Deletion	Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will: ● Delete your personal information from our records; and ● Direct any service providers to delete your personal information from their records. Please note that we may not delete your personal information if it is necessary to: ● Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us; ● Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity; ● Debug to identify and repair errors that impair existing intended functionality; ● Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; ● Comply with the California Electronic Communications Privacy Act; ● Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent; ● Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us; ● Comply with an existing legal obligation; or ● Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Protection Against Discrimination	You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot, among other things: ● Deny goods or services to you; ● Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; ● Provide a different level or quality of goods or services to you; or ● Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services. Please note that we may charge a different price or rate or provide a different level or quality of [goods and/or services] to you, if that difference is reasonably related to the value provided to our business by your personal information.

14. Changes to this Privacy Policy

We may update our Privacy Policy and Cookie Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “Last updated” date at the bottom of this Privacy Policy & Cookie Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Last Updated on: October 17, 2024

15.Cookie Policy

1. When you visit the Service, we may send one or more “cookies” – small data files – to your computer to uniquely identify your browser and let Richer Automation help you log in faster and enhance your navigation through the site. A cookie may convey anonymous information about how you browse the Service to us but does not collect personal information about you. A persistent cookie remains on your computer after you close your browser so that it can be used by your browser on subsequent visits to the Service. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled.
2. Log file information is automatically reported by your browser each time you access a web page. When you use the Service, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information.
3. Third Party Services: We may use Amplitude, Mastermind, Google Analytics, Hotjar and Segment to help understand use of the Service. The aforementioned services collect the information sent by your browser as part of a web page request, including cookies and your IP address. Google Analytics also receives this information and their use of it is governed by their Privacy Policies.

The below list details the cookies used in our website & through our Affiliate Mastermind:

COOKIE	COOKIE DESCRIPTION
RICHERAUTOMATION.COM
pll_language	The pll _language cookie is used by Polylang to remember the language selected by the user when returning to the website, and also to get the language information when not available in another way.
wpEmojiSettingsSupports	WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user’s browser can display emojis properly.
ct_screen_info, apbct_headless, ct_timezone, ct_pointer_data, ct_ps_timestamp, ct_cookies_type, ct_fkp_timestamp, apbct_session_current_page, apbct_session_id, ct_has_scrolled, apbct_prev_referer, ct_mouse_moved, apbct_pixel_url, apbct_iframes_protected, apbct_page_hits & ct_checkjs	These cookies are used for managing user session on the website. It typically maintains the user’s state during the session, ensuring that users remain connected and their interactions with the site are coherent throughout their visit. This can include keeping users logged in, tracking their actions, or persisting settings during the session.
MASTERMIND.COM
__cf_bm	This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.
li_gc	Used to store guest consent to the use of cookies for nonessential purposes
__cf_bm	This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.
rl_session	This cookie is used for managing user session on the website. It typically maintains the user’s state during the session, ensuring that users remain connected and their interactions with the site are coherent throughout their visit. This can include keeping users logged in, tracking their actions, or persisting settings during the session.
__hssc	This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.
__hstc	This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.
_ga	This cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.
__hssrc	This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.
_ga_P0F568ZL96	This cookie is used by Google Analytics to persist session state.
_gid	This cookie is set by Google Analytics. It stores and update a unique value for each page visited and is used to count and track pageviews.
_ga_TLX3FWSLTK	This cookie is used by Google Analytics to persist session state.
m	This cookie is generally used for performance and optimization of payment processing services, facilitating caching of content on the browser to make pages load faster.
__mh_tt_s	This cookie is used to track user interaction and behavior on the website for performance and analytics purposes. It helps in understanding user preferences and improving site functionalities.
rl_anonymous_id	This cookie is used to identify anonymously a visitor. It is generally used for tracking and analytics purposes, helping website owners understand how visitors interact with the site.
Bcookie	This is a Microsoft MSN 1st party cookie for sharing the content of the website via social media.
lidc	This is a Microsoft MSN 1st party cookie for sharing the content of the website via social media.
_cfuvid	This cookie is used for purposes of tracking users across sessions to optimize user experience by maintaining session consistency and providing personalized services.
__stripe_sid	This cookie is associated with Calendly, a Meeting Schedulers that some websites employ. This cookie allows the meeting scheduler to function within the website.
_mastermindcom_session	This cookie is used for purposes of tracking users across sessions to optimize user experience by maintaining session consistency and providing personalized services.
rl_page_init_referrer	This cookie is used for purposes of tracking users across sessions to optimize user experience by maintaining session consistency and providing personalized services.